Frequently Asked Questions
Everything you need to know about your Maker Shed orders and electronics projects.
What is the typical shipping time for components and kits?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international shipping can take 10-21 business days depending on customs processing.
Do you offer technical support for the kits you sell?
Yes, we provide extensive online documentation, project guides, and community forums for all Maker Shed kits. For specific technical defects, you can reach out to our support team via email.
What is your return policy for electronic components?
We accept returns on unopened and unused items within 30 days of purchase. Please note that components that have been soldered or modified cannot be returned unless they are found to be defective.
Do you ship internationally?
We ship to most countries worldwide. Please be aware that customers are responsible for any customs duties, taxes, or import fees imposed by their local government.
Are your products compliant with safety standards?
All Maker Shed products comply with relevant safety standards such as CE and RoHS where applicable. We prioritize sourcing high-quality, safe components for makers of all ages.
Can I get a discount for bulk or educational orders?
Absolutely. We offer special pricing for schools, makerspaces, and bulk commercial orders. Please contact our sales team through the 'Education' link at the bottom of the page.